SSA Blog

Lawsuits are being filed against self storage operators and other businesses for violating state Fair Debt Collection Practices Acts’ restriction on collecting consumer debt.

More than 8 out of 10 owners and managers expect the industry to remain stable or improve in the upcoming year in four out of five regions. The single exception is the West Coast, where about three-fourths are bullish on the industry.

What is the effect of an unsigned rental agreement? In a nutshell, a judge won’t enforce the paragraph you hoped would win your lawsuit and will instead declare that very provision unenforceable.

Self storage operators considering using automated calls or texts to market their facility should be careful when choosing a service provider. Your company may be strictly liable for your service provider’s Telephone Consumer Protection Act (TCPA) violations.

The self storage industry has experienced steady growth over the past decade, with an average annual growth rate of 3.5% from 2016 to 2021. However, the projected growth rate for the self storage industry is around 7.53% between 2022 and 2027.

During the Spring of 2019, SSA and eTest partnered to develop a survey targeting the current status of hiring and retention in the self storage industry. Data was collected from nearly 500 participants of which approximately 20% were facility managers, 25% were facility owner operators, 23% were multiple owner operators and over 15% were either regional or national companies.

Having a responsive website that is up to date, fast and offers a user-friendly experience are no longer the only requirements that drive website traffic in today’s online world.

On a recent September weekday, nearly 100 employees from Extra Space Storage’s Utah headquarters planted 25 trees on an unshaded field at a nearby park.The outing – part of a partnership with the Arbor Day Foundation – generated excitement and company pride among employees but also points to a broader effort by the company to seek triple bottom line benefits.“A lot of the sustainability efforts we have done to date have been easy decisions to us because they are at the in...

Search Engine Optimization (SEO) strategy used to be to focus on search engine rank and you’ll see more customers. Now things have flipped.

Self-storage is subject to seasonal fluctuations, much like many other businesses. It just so happens that winter brings the perfect storm of renters leaving – with many customers looking for storage only through the summer, winter can leave facility owners looking around and wondering why they've suddenly dropped 10% from their occupancy rate.