Picture a prospective tenant walking into your front office. Your manager is attentive, setting down her paperwork at the ringing of the bell. She gives the customer a beaming smile (impressive, given the number of collections calls she still has to make today), and says, “Good afternoon! What can I help you with?” The tenant rents a clean self storage unit for a competitive rate, settles in, and everybody’s happy. You pride yourself on great customer service. You and your...