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Sunday, April 23, 2017
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IRS Warns Businesses to Beware of W-2 Phishing Scam
The Internal Revenue Service has renewed its warning about an email fraud that uses a corporate officer’s name to request employee Forms W-2 from company payroll or human resources departments.
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| Categories: Operations | Tags: Cyber Crime , Cyber Criminal , Phishing , Scam | Comments: (0) | View Count: (189)
It’s Almost 2017: Do You Know Where Your Data Is?
Keeping your customer's data safe is key and small businesses are not immune to a breach of security.
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| Categories: Industry Data, Operations | Tags: Cyber Security , Data , Small Business | Comments: (0) | View Count: (263)
19

Competition Validates Your Product

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Competition Validates Your Product
Growing up, I always had an innate draw towards competition. I learned to channel that energy playing multiple sports throughout the years. The things that I learned about myself was foundational to crafting my responses and outlook to both winning, losing and life.
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| Categories: Marketing, Operations | Tags: Operations , Competition | Comments: (0) | View Count: (470)
09

The Technology of Customer Service

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The Technology of Customer Service
In the early days of self storage, prior to the industry’s understanding the need for savvy marketing and better business plans, providing top-notch customer service was rarely part of the plan. Rent the unit and let the customer take care of the move in.
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| Categories: Marketing, Operations | Tags: Customer Service , Marketing , Technology , Operations | Comments: (0) | View Count: (212)
Is There Such a Thing as a Minor Detail? Not So Much.
Sometimes when we do the same job day in and day out our eyes gloss over the most obvious. In this story it was the golf cart that I overlooked. 
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| Categories: Operations | Tags: Operations , Customer Service | Comments: (0) | View Count: (730)
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